Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unopen, unused, and in the same condition that you received it.

Additional non-returnable items:

• Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at flyfive33@gmail.com.

Shipping returns

To return your product, you should mail your product to: 

Flyfive33 LLC

2204 Monticello Drive

Maryville TN 37803

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Limitations of Liability

Purchasers of any products from our website expressly agree that in the event of any defects of a FlyFive33 LLC product, the only available remedy will be a refund not to exceed the actual amount paid by the purchaser for the product purchased.   FlyFive33 LLC shall not be liable for any special, incidental, or consequential damages that result from the use of, failure to complete safety checklist, or the inability to use, the materials sold through this site or the performance of the products, even if FlyFive33 LLC has been advised of the possibility of such damages. 

If you believe a product is defective, please notify our Customer Service department immediately by email at flyfive33@gmail.com. All claims relating to defective products are limited to refunds of the purchase price and will be honored only when made within 30 days of the date the product was shipped. Requests for refunds will not be honored where products are damaged or fail through misuse or in violation of any of the Returns and Refund Policy.  

Need help?

Contact us at flyfive33@gmail.com for questions related to refunds and returns.